F.A.Q's

If you can’t find what you need in our list of  frequently asked questions below, please contact us so that we can help fill in the blanks.

You are able to leave your aero bars on your bike. Riders are not permitted to use their aero bars when in a bunch but you are able to use them when you are riding on your own.

If you need to change any details of your registration this can be done up until and including 31 October. Up until this date you are able to log back into your registration using your email and password and amend start groups, emergency numbers etc., but not merchandise or Heart Kids donations. After 31 October see below for changing start groups and categories.

You can change your event category up until 3 November at no charge. Any changes after 3 November will incur an admin fee of $15.  An additional cost will also apply if you are changing to an event category with a higher entry price. 

After 25th November all changes need to be made at the event. Please collect your original bib and come into the Great Lake Center to the Change my Category table.

Please email amy@cyclechallenge.com for any changes.

This can be done by logging back into your registration using your email address and password up until 31st October. After this date everything is sent to print, so we are unable to change it until event registration on Friday 29 November 2019. This is then a manual process to go to the Change My Start Group Desk inside the Great Lake Centre and they will make the change in the system for you and resticker your helmet sticker.

START GROUP final2

Log back into my registration

The total vertical climb for the Round the Lake course is 1650 metres.

 Saturday 14th November 2020

 

To find out how many events in the BDO Lake Taupo Cycle Challenge you have completed, go to our website page for results where you will find all the results from 1998 to 2018. Open the link and, in the search function, put your name in and find out if you participated or not. If your name doesn’t find a result then you did not attend that year or you were a DNF. Under the results tab you will also find our current list of cadence recipients and the criteria to achieve a cadence status.

Past Results

If you have any queries about delivery, quality, sizing etc. contact our official merchandise supplier Ultimo Clothing. Email contact is allen@ultimo.clothing

To enter the Holdens Mens Classic or Bayleys Womens Classic you must be a licensed rider, registered with Cycling NZ. You will need to have a license number for your registration form. For our Huka XL you do not need to be a licenced rider.

 

Withdraw Policy
If you need to withdraw you are able to receive a 50% refund or can transfer to next year's event. All requests MUST be received before 15 November 2019.

After this time no refunds or transfers are able to be processed, please do not request as refusal may offend.

If you need to withdraw email amy@cyclechallenge.com

 

 

It is a requirement of the BDO Lake Taupo Cycle Challenge that all participants U18 have received permission from their parent or caregiver to participate. The parent or caregiver must take full responsibility of their entry. This permission certifies that the entrant is capable of completing the entered event and is aware of all safety requirements (refer to Terms and Conditions stated on our website and online registration form). If your child is under these age limits and you are planning on riding with them and are confident that they can ride the event safely then please contact us as in some circumstances we will make a special exception.

Age restrictions apply to:

Maxi and Enduro – 18 yrs min

Round the Lake 15 years min

Tandem 15 years min

Half the Lake 15 years min

Quarter Lake 15 years min

Lakesider 8 years min 

5km Heart Kids – max 10

Huka Challenge 15 years

Steamer 15 years

Teaser 12 years

Holden Men’s Classic min 16 years (as at 31 December 2019)

Bayleys Women’s Classic min 16 years (as at 31 December 2019)

BDO Huka XL min 16 years (as at 31 December 2019)

There are a number of water stops around the lake, plus one at the finish line and 3 on the mountain bike course.

Hydration is available at all Start points, and second half of the road course – Kuratau Look Out water stop, Waihi Hill water stop, Kiko Rd water stop, Hatepe Hill water stop, finish line and MTB water stops.

This start group is only available for those that think they will take longer than 8.5 hours to complete the Round the Lake.

Please be at the start line at 5.45am ready for your 6am start. The course you will follow is the same as the Enduro course, not the Round the Lake course. This means that you will continue along Poihipi Road all the way to Marotiri road. DO NOT turn off at Whangamata road. You are taking this course as a safety measure so that you are not swamped by the Elite pelotons as they come through. Any start group 9 riders arriving at the far end of Whangamata Road prior to 8.30am will be held until after the elite riders have passed.

START GROUP final3

If you are looking for any accommodation check out the options on our accommodation page.

Accommodation

 

Absolutely no support vehicles are allowed on the course on Saturday. There is no need to have support vehicles as we provide transport to and from interchange points. Water stops, medical needs and bike mechanics are available on the course.

Your bib number was part of the confirmation email that was sent to you when you completed your entry. You can log back into your registration and you will be able to resend your confirmation.

Your bib and sticker sets/timing device can be collected at Event Registration on Friday 29 November from 10am t0 10pm and Saturday from 6am-8am.

Bibs are worn on your back, helmet stickers on the front of your helmet.

As part of your registration pack you are given a ‘drop bag’. On your sticker set is your bib number on a sticker that you place on your bag. Fill it with whatever you need to and drop it in the designated areas at the start lines of each event. We recommend you do not leave valuables in these bags. All bags will be brought back to the Great Lake Centre for collection.

Did not start

If you have collected your registration pack and then due to unforeseen circumstances you are unable to start please let us know by ringing 021 054 1864. This is extremely important.


Did not finish

If you start your ride and due to unforeseen circumstances you are unable to cross the finish line please notify us either by calling or texting to 021 054 1864 or visiting the Information Marquee in the Event Village to record that you were not able to finish.

Road Ristrictions

Poihipi Road from SH1 to Whangamata Road and all of Whangamata Road from 6.55am to 10.30am. Only emergency and event vehicles will be on these roads at that time.This will affect not only residents on that road but all the feeder roads.  We regret the inconvenience caused and hope you can overcome the closure by scheduling earlier or later travel plans. The route to town via the East Taupo Arterial can still be made, similarly the route via Acacia Bay. Western Bays SH32 will be open but thousands of cyclists will be riding so progress will be slow. If you do have an emergency situation a 111 call will still respond.

Road closures in Taupo Township:

Click here it see the road closures map

Management reserves the right to remove riders from the course if it’s apparent they will not complete the event by 7pm or it is deemed the safety of themselves or others could be compromised.

All road surfaces are sealed, are of a good national standard and the entire course is well sign-posted and marshalled. Police traffic safety officers patrol the course. The following course services are provided: 

There arewater stops around the lake, plus one at the finish line and 3 on the mountain bike course.

Hydration is available at Half the Lake and Quarter Lake start points, and second half of the road course – Kuratau Look Out water stop, Waihi Hill water stop, Motuoapa water stop, Hatepe Hill water stop, finish line, massage marquee and MTB water stops. Please refer to the course map.

Course Map

  • Portaloos are available at all start points & drink stations
  • Rubbish bins are available at all start points  & drink stations
  • Three rubbish drop zones on road course
  • Bike mechanics are located at all start points
  • Sag wagons
  • St. John ambulance services

Lake Taupo Cycle Challenge Trust (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes to this policy
We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

Who do we collect your personal information from
We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
  • third parties where you have authorised this or the information is publicly available. 

If possible, we will collect personal information from you directly. 

How we use your personal information
We will use your personal information: 

  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

 

Disclosing your personal information
We may disclose your personal information to: 

  • another company within our group
  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  • a credit reference agency for the purpose of credit checking you
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.]

[A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand.] 

Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at mail@cyclechallenge.com.  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

[If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.]

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

[We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.]