F.A.Q's

If you can’t find what you need in our list of  frequently asked questions below, please contact us so that we can help fill in the blanks.

If you need to change any details of your registration this can be done up until and including Saturday 29 October 2016. Up until this date you are able to log back into your registration using your email and password and amend start groups, emergency numbers etc., but not merchandise or Heart Kids donations. After Saturday 29 October see below for changing start groups and categories.

Rider substitutions can be made free of charge up until Saturday 29th October 2016. After this date a $10 fee will be incurred. Please contact us via email or phone 07 378 1546.

This can be done by logging back into your registration using your email address and password up until Saturday 29th October 2016. After this date everything is sent to print, so we are unable to change it until event registration on Friday 25 November. This is then a manual process to go to the Change My Start Group Desk inside the Great Lake Centre and they will make the change in the system for you and resticker your helmet sticker.

View Start Groups

Log back into my registration

Entry transfer to a different category can be made up until Saturday 29th October 2016. After this date the change will incur a $10 charge. Please contact us via email or phone 07 378 1546.

We provide comfortable buses to transport riders to Half the Lake and Quarter Lake starts. All buses leave Bus Loading, Ferry Road at times shown below. Choose an appropriate bus and report 30 minutes before bus departure.

Bus/Bike loading map


Half the Lake Bus Loading

We provide comfortable buses to transport riders to the Half the Lake start point. If you employ a vehicle for your support it will be sent back. See the Police Message in the Welcome Guide. 

All buses leave from Bus Loading, Ferry Road.

Report from 7:00am onwards.

Half the Lake Buses will be leaving Taupo from 7.15am and every 10mins until the last bus at 10.30am. No bus will be leaving after 10.30am.


Quarter Lake Bus Loading

We provide comfortable buses to transport riders to the Quarter Lake start point. If you employ a vehicle for your support it will be sent back. See the Police Message in the Welcome Guide.

All buses leave from Bus Loading, Ferry Road

Report from 11am onwards.

Quarter Lake Buses will be leaving Taupo from 11.30am and every 10 mins until 12.30pm, no bus will be leaving after 12.30pm.

The total vertical climb for the Round the Lake course is 1650 metres.

Refunds are available until Saturday 29th October 2016. For every entry $30.00 ($5.00 for Kids Heart Ride and Lakesider) will be retained by Lake Taupo Cycle Challenge to cover administration costs. The remaining amount will be refunded to the original credit card that you made the registration with. After 29th October 2016 no refunds are able to be processed as all material has been printed, sent, paid for and we are not able to issue refunds under any circumstances.

The Lake Taupo Cycle Challenge is always held on the last Saturday in November – Saturday 25th November 2017.

To find out how many events in the Lake Taupo Cycle Challenge you have completed, go to our website page for results where you will find all the results from 1998 to 2014. Open the link and, in the search function, put your name in and find out if you participated or not. If your name doesn’t find a result then you did not attend that year or you were a DNF. Under the results tab you will also find our current list of cadence recipients and the criteria to achieve a cadence status.

Past Results

If you have any queries about delivery, quality, sizing etc. contact our official merchandise supplier Ultimo Clothing. Email contact is allen@ultimoclothing.co.nz.

Half the Lake and Quarter Lake bikes need to be delivered to the Bike Loading Area on The Domain. All bikes should be dropped off on Friday 25 November between 10am and 10pm only. Ensure that your bike sticker is attached with the colour clearly visible. Red bike racks for Half the Lake and Yellow for Quarter Lake. There will be security for the bikes overnight.

NO BIKE LOADING ON SATURDAY.

Elite riders are licensed riders registered with Cycling NZ and to ride as an Elite you will need to have a license number for your registration form.

Solo refers to our Round the Lake event category, the 160km circumnavigation of the lake.

You are able to leave your aero bars on your bike. Do not ride on your aero bars when you are in a bunch but you are able to use them when you are riding on your own.

There are 8 water stops around the lake, plus one at the finish line and 3 on the mountain bike course.

Hydration is available at all Start points, and second half of the road course – Kuratau Look Out water stop, Waihi Hill water stop, Motuoapa water stop, Hatepe Hill water stop, finish line, massage marquee and MTB water stop.

This start group is only available for those that think they will take longer than 8.5 hours to complete the Round the Lake.

If you are looking for any accommodation check out the options on our accommodation page.

Accommodation

 

Age restrictions apply to:

  • Kids Heart Ride (max 10 years)
  • All Enduro categories (min 18 years)
  • Elite categories (see specific age restriction info on category pages) 

Absolutely no support vehicles are allowed on the course on Saturday. There is no need to have support vehicles as we provide transport to and from interchange points. Water stops, medical needs and bike mechanics are available on the course.

Your bib number was part of the confirmation email that was sent to you when you completed your entry. You can log back into your registration and you will be able to resend your confirmation.

Alternatively you are able to click here after the 1st July to find the ‘event attendee’ list which will also have your bib number on it.

Your bib and sticker sets/timing device can be collected at Event Registration on Friday 25th November from 10am t0 10pm and Saturday from 6am-8am.

Bibs are worn on your back, helmet stickers on the front of your helmet.

As part of your registration pack you are given a ‘drop bag’. On your sticker set is your bib number on a sticker that you place on your bag. Fill it with whatever you need to and drop it in the designated areas at the start lines of each event. We recommend you do not leave valuables in these bags.

Please read our terms and conditions of entry very carefully

Did not start

If you have collected your registration pack and then due to unforeseen circumstances you are unable to start please let us know by ringing 027 767 0842. This is extremely important.


Did not finish

If you start your ride and due to unforeseen circumstances you are unable to cross the finish line please notify us either by calling or texting to 027 767 0842 or visiting the Information Marquee in the Event Village to record that you were not able to finish.

Road closures:

Poihipi Road from SH1 to Whangamata Road and all of Whangamata Road from 6.55am to 10.30am. Only emergency and event vehicles will be on these roads at that time.This will affect not only residents on that road but all the feeder roads.  We regret the inconvenience caused and hope you can overcome the closure by scheduling earlier or later travel plans. The route to town via the East Taupo Arterial can still be made, similarly the route via Acacia Bay. Western Bays SH32 will be open but thousands of cyclists will be riding so progress will be slow. If you do have an emergency situation a 111 call will still respond.

Road closures in Taupo Township:

Click here it see the road closure map